1. How can I track my order?
After your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor your package’s status online.
2. What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Certain items, like personalized products, are non-returnable.
3. How do I initiate a return or exchange?
Contact our customer service team with your order details. They will guide you through the return or exchange process.
4. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options. All transactions are protected with SSL encryption.
5. How long does delivery take?
Delivery typically takes 3-7 business days, depending on your location. International orders may take longer.
6. What should I do if I receive a damaged or defective item?
Contact us immediately if your item arrives damaged or defective. We’ll arrange for a replacement or refund at no extra cost to you.
7. Is there a warranty on your products?
Yes, all products come with a one-year warranty against manufacturing defects. Please see our Warranty section for more details.
8. How do I contact customer service?
You can reach our customer service team via email, phone, or live chat. Visit our Contact Us page for more details.
9. Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs duties and taxes.
10. Can I cancel or modify my order?
If you need to cancel or change your order, contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been processed yet.